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FAQ / Returns & Refunds / How do I return my order?
How do I return my order?

Updated: 03/04/2022

To return a parcel to us all you need to do is follow the four easy steps below to ensure your refund is processed as quickly as possible:

  • Visit and select ‘return a parcel’, pay the £3.99 returns charge and print your label
  • Pack the item to avoid damage in transit
  • Ensure that all returned products are unused, in their original packaging, and all labels are intact. You must also include the despatch note you received with your order, completing your reason code on the relevant paperwork
  • Take your parcel to a Evri Parcel Shop. There are over 7,500 in the UK – find your local store at:

Click here to read our full returns and refunds policy

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