Nooshie Privacy Policy

Our contact details 

Name: United Pet Ltd, Trading as Nooshie

Address: 3rd Floor 24 Market Place, London, England, W1W 8AN

E-mail: hello@nooshie.com

The type of personal information we collect 

The information that we collect from you includes but may not be limited to:

• First and last name(s)
• Email address
• Phone number
• Date of birth
• Your address, including; house number, street name, town/city, county, postcode?

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To place an order via our website
• To register for an account on our website
• To subscribe to one or more of our mailing lists

 

We use the information that you have given us in order to:

• To provide you with updates in relation to your purchases
• To notify you of any changes to your registered account
• To provide marketing information, including; new in products, offers and promotions, competitions

 

We may share this information with:

• Torque – Our warehouse and logistics partner
• Evri – Our distribution partner

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@nooshie.com or updating your email preferences [link to mailchimp preference centre]

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.?

How we store your personal information 

Your information is securely stored. 

We’ll hold on to your information for as long as you continue to be an Nooshie customer and for as long as we are required to keep it to ensure we meet our legal requirements.   

If you no longer wish to be a customer you can contact us via hello@nooshie.com and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.?

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information. 
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@nooshie.com or by post to Nooshie, 3rd Floor 24 Market Place, London, England, W1W 8AN if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@nooshie.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk